Work with us!
We have openings for the following positions.
Position Overview
The Branch Manager is responsible for leading the daily operations, member services, and growth initiatives of a small credit union branch. This role ensures that the branch operates efficiently, adheres to compliance standards, and delivers excellent service to members. Additionally, the Branch Manager fosters a supportive work environment and builds strong community relationships to promote the credit union’s mission.
Key Responsibilities
Branch Operations:
- Supervise all daily branch operations, ensuring accuracy and efficiency in transactions.
- Oversee cash management procedures, including vault operations and balancing processes.
- Implement and enforce credit union policies, ensuring compliance with all regulatory requirements.
- Maintain branch safety and security, addressing potential risks proactively.
Member Services:
- Ensure members receive exceptional service by resolving inquiries and issues effectively.
- Promote and recommend credit union products and services that align with member needs.
- Cultivate lasting relationships with members, emphasizing trust and financial education.
Staff Leadership and Development:
- Hire, train, and mentor branch employees, fostering professional growth and team engagement.
- Conduct regular performance reviews, providing actionable feedback and recognition.
- Manage staff schedules to optimize coverage and operational efficiency.
- Create a positive workplace culture that encourages collaboration and accountability.
Business Development:
- Develop and execute strategies to grow branch membership, deposits, and loan portfolios.
- Identify opportunities to enhance product usage and member engagement.
- Represent the credit union at community events, strengthening local partnerships and visibility.
Financial Management:
- Monitor branch budgets, ensuring expenses align with financial goals.
- Analyze key performance metrics, identifying trends and areas for improvement.
- Collaborate with senior management to establish and achieve branch financial targets.
Compliance and Risk Management:
- Stay informed on changes in financial regulations, ensuring branch operations remain compliant.
- Prepare for and manage internal and external audits, addressing findings promptly.
- Prepare for and manage internal and external audits, addressing findings promptly.
- Implement risk management strategies to safeguard the branch’s assets and reputation.
Qualifications
Education:
- Bachelor’s degree in Business Administration, Finance, or a related field (preferred).
- Equivalent professional experience in credit union or banking operations will be considered.
Experience:
- Minimum of 3-5 years in a supervisory or managerial role within a credit union or similar financial institution.
- Proven success in managing operations, delivering member services, and driving business growth.
Skills:
- Exceptional leadership and team management abilities.
- Strong communication skills, both verbal and written.
- Analytical mindset with the ability to solve problems and make data-driven decisions.
- Proficiency in financial software systems and Microsoft Office Suite.
- In-depth knowledge of credit union products, services, and regulatory requirements.
Working Conditions:
- Primarily office-based with occasional participation in community events and training programs.
- Flexible schedule may include evenings or weekends to meet branch needs.
- Physical requirements include standing, sitting, and occasional lifting of up to 20 pounds.
Compensation and Benefits
- Competitive salary based on qualifications and experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid leave.
- Opportunities for professional growth through training and development programs.
Position Overview
We are seeking a dedicated and detail-oriented Collections Specialist to join our credit union. This role involves managing delinquent accounts, working directly with members to resolve overdue balances, and ensuring the credit union maintains strong relationships while protecting its financial health. The ideal candidate has excellent communication skills, a problem-solving mindset, and a compassionate approach to helping members fulfill their financial obligations.
Key Responsibilities
Account Monitoring and Delinquency Management:
- Monitor member accounts to identify past-due loans, mortgages, and other obligations.
- Contact members to address overdue accounts through phone calls, emails, and written correspondence.
- Document all collection activities, including member interactions and payment arrangements, in the credit union’s system.
Member Communication and Resolution:
- Work collaboratively with members to understand their financial situations and develop repayment plans.
- Provide guidance on financial assistance options and strategies for resolving delinquencies.
- Ensure interactions are respectful, professional, and compliant with regulations.
Payment Processing and Recovery:
- Negotiate repayment schedules and settlements in accordance with credit union policies.
- Process payments received from members and apply them to the appropriate accounts.
- Initiate financial or legal actions such as charge-offs, repossessions, foreclosures, and small claims court proceedings.
Reporting and Analysis:
- Prepare delinquency and recovery reports for management.
- Monitor trends in delinquency rates and recommend strategies to reduce future risks.
- Assist in analyzing the effectiveness of collection efforts and improving processes.
Compliance and Regulation Adherence:
- Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Maintain confidentiality of member information at all times.
Collaboration and Team Support:
- Work closely with lending and other departments to resolve issues related to delinquent accounts.
- Provide insights and recommendations to improve the credit union’s credit and collection policies.
Qualifications and Skills
Education:
- High school diploma or equivalent required; Associate’s degree in Business, Finance, or related field preferred.
Experience:
- Minimum of 1–2 years of experience in collections, credit, or a related role, preferably within a financial institution or credit union.
- Familiarity with loan servicing systems is a plus.
Technical Skills:
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial or collection software.
- Knowledge of FDCPA and other relevant debt collection laws.
Soft Skills:
- Strong communication and negotiation skills, with the ability to balance firmness and empathy.
- Excellent organizational skills and attention to detail.
- Problem-solving mindset with the ability to handle difficult conversations professionally.
Physical Requirements:
- Must be able to lift and carry items weighing up to 20 pounds, such as files or office supplies.
Work Environment:
- This position is primarily office-based, with occasional flexibility to accommodate member needs.
- Occasional overtime may be required during peak periods or to meet deadlines.
Compensation and Benefits
- Competitive salary based on experience.
- Benefits include health insurance, retirement plan options, paid time off, and opportunities for professional development.
Please send resumes to resumes@famufcu.com.
Equal Opportunity Employer
Florida A & M University Federal Credit Union is committed to building a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and are proud to be an equal opportunity employer.
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You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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Important Message
You are leaving FAMU Federal Credit Union’s website. Links that may be accessed via this site are for the convenience of informational purposes only. Any products or services accessed through this link are not provided or guaranteed by FAMU Federal Credit Union. The site you are about to visit may have a privacy policy that is different than FAMU Federal Credit Union’s. Please review their privacy policy. FAMU Federal Credit Union does not endorse the content contained in these sites, nor the organizations publishing these sites, and hereby disclaims any responsibility for such content.
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